Auras support
We're here
to help.
Get help with your account, subscription, privacy choices, or anything that is not working as expected.
Contact support
Email us at team@auras.so. Include the device model, iOS version, and a short description of what happened. Please do not send passwords, verification codes, or private journal entries.
Email Auras supportAccount and sign-in
Auras supports Sign in with Apple and Google. Use the same sign-in method and account you originally chose. If Apple's Hide My Email was used, your Auras account may be connected to an Apple relay address rather than your regular email address.
Subscription help
Subscriptions and billing are managed by Apple. You can view, change, or cancel a subscription in iPhone Settings under your Apple Account and Subscriptions. If a purchase is missing, use Restore Purchases inside Auras while signed into the Apple Account that made the purchase.
Deleting the app or your Auras account does not cancel an Apple subscription. Cancel it separately through your Apple Account subscription settings.
Microphone or speech recognition
If voice entry is unavailable, open iPhone Settings, find Auras, and confirm that Microphone and Speech Recognition are enabled. Voice entry also requires on-device speech recognition. You can always type instead.
Privacy choices
Open your profile in Auras and select Privacy & Data to review or change optional data choices. These choices are off by default and do not limit access to the app.
Delete your account
You can permanently delete your account from the account settings inside Auras. This removes the account and information attached to it from Auras' backend systems and clears Auras data stored by the app on that device. Deleting your account does not cancel an Apple subscription. If you cannot access the app, email support for assistance.